Thank you for contacting APH Electrics Ltd regarding your concerns.
We acknowledge receipt of your complaint and are sorry that you have felt it necessary to raise this matter and that APH Electrics Ltd has not met your expectations on this occasion.
Please be assured that we take all complaints seriously and are committed to resolving matters fairly, openly and in a timely manner. We will now review the information and evidence you have provided, together with our own records, to gain a full understanding of the circumstances surrounding your complaint.
Our aim is to work constructively with you to identify an appropriate resolution and, wherever possible, restore our relationship and your confidence in the services provided by APH Electrics Ltd.
Should we require any additional information during our investigation, we will contact you directly. We will keep you informed of our progress and endeavour to provide a full response as soon as practicable.
Thank you for bringing your concerns to our attention and for allowing us the opportunity to address them.
Yours sincerely,
Dean Boswell-Hyde
Renewables Director
APH Electrics Ltd
Orlando House
Gedling Road
Carlton
Nottingham
NG4 3FH
Please allow us at least 10 days to investigate the matter thoroughly, if you feel that you can add any further information to aid in our investigation please feel free to email below.
Email: dbh@aphelectrics.ltd